Returns & Exchanges
At MOVA, we want you to be completely satisfied with your home sanctuary, which is why we offer a 30-day return policy on all eligible furniture and decor items. Products must be returned in their original packaging and in unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it and attach it securely to your original packaging.
Schedule a Pickup
Drop off your package at any authorized carrier location or schedule a home pickup for larger furniture pieces through our portal.
Receive Your Refund
After our warehouse team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing